On Wednesday I got an email advertisement from Amazon about some sale on a DVD or something that I wasn't interested in. I followed the link at the bottom of the email to change my email preferences. When the page loaded, I checked the box that said I still wanted to be notified of legalese changes as well as the box that said I wanted to be notified when my magazine subscriptions were due to expire, but the rest I UNchecked. Then I clicked "Save" and when the page loaded again, while it said that my changes had been saved, the boxes all came up checked again!?!
So, I went back to check the confirmation email in order to see if my preferences were saved correctly or not. The email said I was UNsubscribed from ALL communication from Amazon! That's definitely not what I wanted!
At this point, I'm thinking maybe it's just a Firefox thing, so I opened my email preferences page on Amazon on my other workstation, in IE6 and the same exact thing happened.
So, I went back to Amazon and found their customer service form, filled it out as specifically as I could, including the information about the 2 different browsers, etc and I hit "Send".
The next day I receive this response:
Hello from Amazon.com.
I'm sorry you encountered problems while using our web site to
unsusbscribe from the sales emails.
As a customer, you'll occasionally receive e-mail updates about
important functionality changes to the web site, new Amazon.com
services, and special offers we believe would be beneficial to you.
We hope you'll find these updates interesting and informative.
However, if you'd rather not receive these mailings, please let us
know by visiting this URL:
http://www.amazon.com/unsubscribe/
Click "Customer Communications Preferences." On the next page you
will be able to choose which communications you want to receive from
us, and which ones you don't want to receive.
Please note that it may take several business days to process such
requests, and you may receive one or two additional e-mails before
the unsubscribe process has been completed. We apologize for any
inconvenience this may cause.
Kindly note that, many common problems can be solved by adjusting
your browser settings. We've posted some easy troubleshooting tips
in our Help pages:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=3528941
If these suggestions fail to solve the problem, please call us when
it's convenient for you. You may either use the "contact us by
phone" button in our Help pages, or call one of the numbers below.
We're available 24 hours a day, 7 days a week at:
US and Canada: 1-800-201-7575
International: 1-206-266-2992
I appreciate your patience in this matter.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=ayubfrdu3401517411
If not, click here:
http://www.amazon.com/rsvp-n?c=ayubfrdu3401517411
Ok, so I click on the Help page link, but all the info on that page is about ordering. There's nothing about changing preferences of any sort. So, all they really gave me was a link to the unsubscribe page that STILL DOESN'T WORK FOR ME!!! (I tried it again to be sure.) So, I click on the link that says that the email did not resolve my question, which takes me to another customer service form. Ok, I'll bite. -I wrote them back pointing out the fact that I wrote them about a problem with their unsubscribe page and I got back a link to the unsubscribe page.
Today I received this:
Hello from Amazon.com.
I am sorry for any inconvenience caused with this situation. This
may be happen due to technical error.
I will be sure to pass your message on to the appropriate department
in our company for consideration. Customer feedback like yours is
very important in helping us continue to improve the selection and
service we provide.
However, if you'd rather not receive these mailings, please let us
know by visiting this URL:
http://www.amazon.com/unsubscribe/
Thank you for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=bydbehdu3405384090
If not, click here:
http://www.amazon.com/rsvp-n?c=bydbehdu3405384090
...a second link to the unsubscribe page. I clicked on the "didn't help" link again. I'm not calling customer service about this issue, it's really their problem more than mine. I just wonder if their email is being answered by bots or just people who can't read... Should I keep trying? Nah, I have a "3 strikes and you're out" policy. If I get another link, then I'll finally take the hint and start ordering from smaller stores that actually answer their emails properly. :-P
**UPDATE** A few hours after I posted this I got 8 UNPROMPTED confirmation emails from Amazon saying that I was unsubscribed from the 3 email types I actually WANTED, and subscribed to the other 3 that I didn't(?). The upside, though, is that I was able to change it this time -after hitting "Save" the correct boxes stayed checked and my latest confirmation email is correct. Finally.
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