Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, August 08, 2006

The restaurant waiting game.

As I said before, we eat out a lot. When deciding where to go, my top 3 questions are:
  • What do I feel like/not feel like?
  • What area is most convenient?
  • What time is it?
The type of food and location are probably normal, and those of you who live in populated areas might be able to figure out where I'm going with the time thing too...

Saturday we were looking for a place to eat. It was 6pm, a borderline time for finding a restaurant with a short (or preferably non-existant) wait. The whole concept of having to wait for a table is annoying to me. I mean, if you're looking for a place to eat at 8pm on a Saturday night, you're hard pressed to find a Denny's without a wait. It's insane! ...So you wait 2 hours for a table at a decent restaurant only to get bad service because your server is as exasperated as you are with the number of hungry people packed into the restaurant tonight. The upside for them -tips. What do I get for my wait? Nothing. The same food I could have gotten Thursday night at the same price, but without the wait. I try to plan accordingly and hit "favorite" places at unpopular times, but like many people it's often easier and more relaxing to go out to nice places on the weekend. Something has to change.

Oh, right, back to Saturday night. As you can guess from the pre-rant above, we selected a restaurant (Texas Roadhouse in Joliet) and there was a wait. 50 minutes to be exact. So, we took a number, then sat down to discuss our options. In the end, Ed and Kris were starving, so we left and went to Panera Bread instead. ...but Kris never told the hostess at the Roadhouse that we were going elsewhere.

When we were finished eating at Panera I noticed that it was about 10min or so until our number would be called at Texas Roadhouse... Hmm... Ed and Kris were disappointed that we didn't go there. They've been wanting to go all week. Who else is in the same position? -It's 7 o'clock now, the wait's probably an hour and half at least. Could we sell our number to a new or recent arrival? I wonder how much someone would pay to get seated immediately? Is there a potential business selling spaces in restaurants? I, for one, would pay $5 to reduce my wait from 45min to 15min. $10 to go from 1hr to 5-10min? Hmm...

Monday, January 24, 2005

Prescription Coverage

More problems with medical stuff. ..
I got an email Wednesday from our HR guy/Accounting Manager saying that :
In late December or early January you should have received notification from Great West that they were changing prescription plan carriers – from Advance PCS to Express Scripts. Following the notification you should have received a new prescription card – you will be required to present this each time to have a prescription filled. If you have NOT received a new prescription card, please call 800-663-8081, follow the prompts for prescription information and request a new card(s). Please know that your old card will no longer be accepted by your pharmacy.
Well, I was pretty sure I hadn't received this card, but I went home and looked for it on Friday. Nope, no card. So I called the number today and literally here's the phone tree I had to go through:
  • Press 1 for English
  • Press 1 if you are a Member
  • Press 2 for Pharmacy questions
  • Press 2 for Pharmacy benefits questions
  • Wait while your call is being transfered
  • Press 1 for English
  • Press 3 for Benefits information
  • Enter your Member ID followed by the # sign:
  • Repeats Member ID
  • Press 1 if this is correct
  • Enter your birth date followed by the # sign:
  • Press 1 if this is correct
  • Wait while we process your request
  • The last name associated with this Member ID is Steeve
  • Press 1 if this is correct
  • Press 1 for pharmacy benefits
  • Press 2 for a different benefit type
  • Press 0 to speak with patient care advocate
She tells me that I need to request a new pharmacy card through my insurance company. It's okay, though, she'll transfer me. To the phone tree at Great West!
  • Press 1 for English
  • Press 1 if you are a Member
  • Press 2 for Pharmacy questions
  • Press 2 for Pharmacy benefit questions
Then I finally get someone on the phone who can help me. She says she'll get the card out to me ASAP. How long is that? 7 to 10 business days. I'm out of my prescription as of this Wednesday! She says the pharmacy can call my insurance and verify my coverage. I'm sure that'll be fun.