Prescription Coverage

More problems with medical stuff. ..
I got an email Wednesday from our HR guy/Accounting Manager saying that :

In late December or early January you should have received notification from Great West that they were changing prescription plan carriers – from Advance PCS to Express Scripts. Following the notification you should have received a new prescription card – you will be required to present this each time to have a prescription filled. If you have NOT received a new prescription card, please call 800-663-8081, follow the prompts for prescription information and request a new card(s). Please know that your old card will no longer be accepted by your pharmacy.

Well, I was pretty sure I hadn't received this card, but I went home and looked for it on Friday. Nope, no card. So I called the number today and literally here's the phone tree I had to go through:

• Press 1 for English
• Press 1 if you are a Member
• Press 2 for Pharmacy questions
• Press 2 for Pharmacy benefits questions
• Wait while your call is being transfered
• Press 1 for English
• Press 3 for Benefits information
• Enter your Member ID followed by the # sign:
• Repeats Member ID
• Press 1 if this is correct
• Enter your birth date followed by the # sign:
• Press 1 if this is correct
• Wait while we process your request
• The last name associated with this Member ID is Steeve
• Press 1 if this is correct
• Press 1 for pharmacy benefits
• Press 2 for a different benefit type
• Press 0 to speak with patient care advocate

She tells me that I need to request a new pharmacy card through my insurance company. It's okay, though, she'll transfer me. To the phone tree at Great West!

• Press 1 for English
• Press 1 if you are a Member
• Press 2 for Pharmacy questions
• Press 2 for Pharmacy benefit questions

Then I finally get someone on the phone who can help me. She says she'll get the card out to me ASAP. How long is that? 7 to 10 business days. I'm out of my prescription as of this Wednesday! She says the pharmacy can call my insurance and verify my coverage. I'm sure that'll be fun.